Adobe Photoshop Elements Has Stopped Working

Forum|Forum|9 years ago
November 30, 2016
4 replies
1513 views

I have installed, reinstalled, uninstalled and reinstalled Adobe Photoshop Elements 15. Using Windows 10 Pro I keep getting the message "A problem caused the program to stop working correctly, Windows will close the program and notify you if a solution is available" I have tried all the suggestions in the troubleshooting suggestions section except for loading it on another drive.... don't have one. I have more than the minimum requirements, and Adobe says there is no phone help for this product. Did I just waste $80?

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carmenb4952973

Participating Frequently

Sorry, yes Organizer is also launching. The programme works fine with photos and editing these for now.. The only time it crashes at the moment is when I am running a new file and keep inserting pictures and moving them around in order to create a small type advert / file.

A

andaleebfatima1

Community Manager

Hi Carmen,

Thanks for confirming. So, it seems like the Editor and Organizer both are launching and you're seeing intermittent crashes when using Editor? Please correct me if wrong. We'll need to get crash dump from your machine, when Editor crashes. I'll shortly share the steps for getting those, over an email.

Thanks

Andaleeb

carmenb4952973

Participating Frequently

Yes it was downloaded / bought off the Windows App store... I was under the impression it was the proper programme file. As far as I am aware I am logged in with all the admin privileges. Perhaps I have not got a correct setting somewhere?

Does this mean the purchase is not a proper programmable file?

A

andaleebfatima1

Community Manager

Hi John,

Can you please try the troubleshooting steps mentioned here- Error: Editor has stopped working in Adobe Photoshop Elements

The crash might be due to Web Companion App installed with LavasoftTCP Service.

Thanks

Andaleeb

carmenb4952973

Participating Frequently

I have issues very similar and I am finding it more and more frustrating that I cannot get any decent answers from ANYWHERE

PLEASE CAN SOMEONE BE IN TOUCH WITH ME ..... I have elements 15 and it also stops working ... in my error file it does not mention the web companion being the problem.