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Participant
January 11, 2019
Question

Adobe Photoshop installation problem??

  • January 11, 2019
  • 2 replies
  • 516 views

Trying to install Photoshop Elements 2019 from CD Drive. The Installation Options screen is abrevated and does not show all the options so I cannot continue with the install. ???

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2 replies

Medha_Sharma
Adobe Employee
Adobe Employee
January 14, 2019

Hello,

Please try changing the scale settings once. To do so, please right-click on the Desktop and choose 'Display Settings'. Under the 'Change the size of text, apps, and other items', please set the value to 100%.

To have this issue investigated at our end, we'll require the following details from you:

Monitor Size, Display Resolution, OS version and Internet Explorer version.

To check the Internet Explorer version, launch Internet Explorer. Click on Tools > About Internet Explorer.

Would also request you to navigate to C:\Program Files (x86)\Common Files\Adobe\Installers and share the 'Install.log' file with me.

Please use the Log Collector Tool and share the logs with me via personal message. How to use the Creative Cloud Log Collector tool

Let me know if you need any further assistance.

Thanks,

Medha

Peru Bob
Community Expert
Community Expert
January 11, 2019

What is the screen resolution?

jimlin01Author
Participant
January 12, 2019

1600 x 900

Peru Bob
Community Expert
Community Expert
January 12, 2019

Temporarily increase the resolution and see if that helps.