Adobe Photoshop is not loading

Question

I recently bought a computer from Dell and also an Adobe Photoshop and Premier Elements 15 software. I have downloaded the same on my new computer. The first day my Photoshop software loaded but since then it does not open up. I am able to open the Premier elements software but not the Photoshop software. What is the problem? If it does not open how do I get a refund? It is so ridiculous that for a $100 software there is no customer service other than a forum. Dell representative already uninstalled and reinstalled but it still does not work so they asked me to contact Adobe and hence this email.

arshla jindal · Answer

Hi Rohit,We sincerely apologize for the inconvenience you've faced.Please try out the following suggestions and answer my questions accordingly:Are you on Windows 10? If yes then please try the solution mentioned on the link : Error: Editor has stopped working in Adobe Photoshop Elements When you say it doesn't open, do you mean the application crashes? If yes, then please provide the crash logs of if above solution doesn't resolve your issue. If you are on Windows, you can refer to this article on how to get crash logs:Photoshop Elements Editor Help | How to Find Crash Logs on Windows And you can reach out to our help desk at Contact Customer Care for any future references.Please revert with your answers so that we can have it resolved.Thanks,Arshla

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