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A
Apota4u
Participant
February 6, 2017
Answered

Adobe Photoshop & Premiere Elements 15 Crashes at Startup!

  • February 6, 2017
  • 1 reply
  • 825 views

I have both Adobe Photoshop & Premiere 13 installed on my computer and I don't have problems with either one. I installed version 15 of both and they both crash on startup with an error message that says that it has stopped working.

I found something online that said to install Microsoft Visual C++ Redistributable for Visual Studio 2012 and that would fix it. I tried doing that but the only options it gave me was to repair or uninstall so I chose repair and that didn't help.

I found something else online that said you need to uninstall Lavasoft Web Companion, but I couldn't figure out how to do it. I tried running the uninstall but it seems to still be there and didn't uninstall.

Why would version 13 work and not version 15?

I'm running a PC with Windows 10.

Please let me know what else I can try. Thanks so much for your help and time! 

    This topic has been closed for replies.
    Correct answer Apota4u

    It would be helpful if you can attach the event viewer logs here, by following the instructions mentioned in the article

    How to find crash logs on Windows​.

    Thanks,

    Anwesha


    I actually fixed it already. I download software called AdwCleaner and it removed the Web Companion files that were causing the problem. Thanks!

    1 reply

    A
    Anwesha Dev Chaudhary
    Participating Frequently
    February 6, 2017

    Please try out the instructions mentioned in the article Error: Editor has stopped working in Adobe Photoshop Elements ​

    Let us know if issue still persists.

    Thanks,
    Anwesha

    A
    Apota4uAuthor
    Participant
    February 6, 2017

    Thanks, but I already tried that. There is nothing called, "Web Companion" listed there and there is no software by Lavasoft listed there either. I just checked again.

    A
    Anwesha Dev Chaudhary
    Participating Frequently
    February 6, 2017

    It would be helpful if you can attach the event viewer logs here, by following the instructions mentioned in the article

    How to find crash logs on Windows​.

    Thanks,

    Anwesha

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