Skip to main content
T
tanjaw48018641
Participant
April 27, 2017
Question

Adobe PSE12 defect

  • April 27, 2017
  • 3 replies
  • 360 views

Hi guys,

I bought Adobe PSE12 from Dell with installation key in 2014.

Now, suddenly it won't work anymore.

I get this problem report any time I open it

It starts searching an then tells me that I will get notified whenever there is a solution available. This has been going on for months. Dell support can't help me, Adobe only offers me to post the problem in the forum. What can I do?

This topic has been closed for replies.

3 replies

Dhananjay Sati
Community Manager
Dhananjay SatiCommunity Manager
Community Manager
May 12, 2017

Hi tanjaw,

Could you please provide us your error logs from Even Viewer ?

Thanks

Regards

Dhananjay

Dhananjay Sati
Community Manager
Dhananjay SatiCommunity Manager
Community Manager
May 11, 2017

Hi tanjaw,

Thanks for posting in Adobe Forums.

I understand you are facing issue with the crash of Adobe Elements 12.

Please check & follow this article.

You can also try the following steps

- Open CMD as "Administrator"

- Type this command  netsh winsock reset

- Hit Enter

- Restart your machine

- Open Elements & check

Hope this works

Thanks

Regards

Dhananjay

    N
    Community Manager
    nee.rai27Community Manager
    Community Manager
    April 27, 2017

    Hi tanjaw,

    Please do the following-

    Press 'Windows+R' key on your keyboard and type 'appwiz.cpl' (without the quotation marks). It will open 'Programs and Features' in your control panel. In the "Search' box on the top right corner of this window, type 'Web companion'. If you see a match, uninstall the program 'Web companion'.

    After this please type "Command Prompt" in the search box given on the bottom left corner, run as an administrator by right-clicking it and selecting "Run as administrator."

    Enter this command to reset the network adapter: "netsh winsock reset" (without the quotation marks) and hit Enter. Restart the computer.

    Please let us know if this doesn't resolve the issue.

    Thanks

    Neeraj

    T
    tanjaw48018641Author
    Participant
    May 12, 2017

    Hi guys,

    thanks a lot for your advice. Unfortunately both suggestions did not work. Neeraj's advice did not work, because there was no result at all searching for web companion and Dhananjay's advice did not work either. I followed all your instructions, restarted the machine but Elements still showed the same problem reports.

    Maybe somebody else has a clue.

    Regards, Tanja

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices