Skip to main content
Participant
June 22, 2017
Question

AElements 15 for Mac - Invalid message sent to event "NSEEvent: type...loc(0,0)"

  • June 22, 2017
  • 2 replies
  • 440 views

Hello everyone! I bought Adobe Elements 15 and when tried to use, I have this problem.

Please, help me!

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Moved from Comments forum to specific Program forum... Mod]

    This topic has been closed for replies.

    2 replies

    Adobe Employee
    June 23, 2017

    Hi,

    We apologize for this inconvenience.

    Please reset your application preferences. See photoshop elements:  https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html

    if that fails, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall

    Let me know if you have any queries.

    Thanks,

    Arshla

    Participating Frequently
    June 23, 2017

    Please try clearing preferences once.

    To do so, Keep Cmd + Shift + option keys pressed while launching Editor.

    Click Yes on the dialog that appears next asking to Delete Settings file.

    Let us know if issue still persists.

    Thanks,
    Anwesha