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Timsh
Timsh
Participant
March 6, 2021
Question

After upgrade to Mac mini with OS 11.2.2 Elements 2020 won't load

  • March 6, 2021
  • 3 replies
  • 158 views

When I try to open Elements on my Mac, I am taken to the Home screen. When I click on Photo Editor, I am asked to sign in (something I never had to after initial setup a year ago). Using my email and the same password that got me to the Community, I am asked to sign in again. Ad infinitum. What do I have to do to  get access to my program?

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    3 replies

    Timsh
    TimshAuthor
    Participant
    March 6, 2021

    <meta http-equiv="Content-Type" content="text/html; charset=us-ascii" />
    Adobe
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 6, 2021

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Photoshop Elements forum.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 6, 2021

    Is it your operating system asking for your sign in information, not Adobe?

    Please post a screenshot:

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