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Ernie 131
Known Participant
February 14, 2021
Question

Android phone not recognised for importing photos.

  • February 14, 2021
  • 4 replies
  • 696 views

When I connect my Android phone and want to import photos into my PSE my phone is not recognised. How can I fix this.

This topic has been closed for replies.

4 replies

Walter_H
Walter_H
Legend
May 14, 2021

Hi Ernie,

 

How are you connecting your Android phone to your PC?

 

I use PSE 2020 in Windows 10 with my Pixel 3 XL Android v11 phone. I CAN connect and import photos. I may be able to help, but I need to know how you're making the connection.

 

--Walter in Davie, FL
Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
May 13, 2021

I only have an iPhone so I don't know the particulars of your Android.  All I can tell you is that when I connect my phone to the computer, my phone always asks me if I can trust the connection to my computer.  Is there perhaps a similar setting on your Android?  And if Windows Explorer does not recognize your phone, then the problem is not with Adobe. 

S
Adobe Employee
Somya_Agarwal
Adobe Employee
February 18, 2021

In addition to Greg's questions, can you let me know your Android Phone Model?

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Ernie 131Author
Known Participant
May 13, 2021

Hi,

I use PSE 2020 in Windows 10 and my phone is a Samsung Galaxy A20e.

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
February 14, 2021

What version of Elements are you using?  Can you see the phone in Windows File Explorer?

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Ernie 131Author
Known Participant
May 13, 2021

Hi Greg,

Sorry for the long delay in relying. I use PSE 2020 in Windows 10 and even when I connect the phone by the usb cable/port it doesn't show the drive as connected..I have spoken to Samsung re this problem but they assure me there should be no problem. My phone is an Android. Galaxy A20e.

Walter_H
Walter_H
Legend
May 15, 2021

Ernie, When you connect the USB cable, your phone is most likely defaulting to charge the battery (no data transfer), or you have a cable that is made to charge only. You need to pull down the notification bar and tap on the Android System notification a few times until you get the screen that lets you choose USB Preferences. Select File Transfer, then you will be able to use Organizer to import photos! You will need to do this each time you connect to import photos.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Walter in Davie, FL
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