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R
Rmcdon
Known Participant
January 30, 2019
Question

Any way to open a file in PSE that says "could not complete because of a program error?

  • January 30, 2019
  • 1 reply
  • 303 views

I can't seem to open a completed scrapbook file from last week (that took me forever to finish) in PSE 15 Editor or Organizer.  The message that pops up says "Could not complete your request because of a program error."  Anyone have any idea of how to restore it or open it?  I have a mac and am also trying to open it from the cloud but that brings me the same error.  I can click on it from my desktop and enlarge it to see it, but cannot seem to figure out a way to open it without getting this message.  Please help!!??

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    1 reply

    99jon
    99jon
    Legend
    January 30, 2019

    What is the file format? Is it PDF or PSD? Can you download to the desktop from iCloud Drive and try opening from that location.

    R
    RmcdonAuthor
    Known Participant
    January 31, 2019

    99Jon,

    It is PSD format. I did try dragging it from iCloud Drive to my desktop and it still gives me the same error in PSE. I'm just wondering if there is a way to open it in iCloud from a week or so ago before the message started to appear or something? I even renamed it in the desktop but left it as a PSD file.  Any other suggestions?

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