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roberts90283708
Participating Frequently
January 21, 2017
Question

As soon as I click "get photos from file" I get error notice "Elements 15 has stopped working" and needs to close. I've tried reinstalling etc. to no avail

  • January 21, 2017
  • 1 reply
  • 512 views

As soon as I click  "get photos from file" I get error notice "Elements 15 has stopped working" and needs to close.  I've tried reinstalling etc. to no avail

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    1 reply

    Adobe Employee
    January 23, 2017

    Hi Robert,

    I would suggest you to restart your machine once if you haven't done so and then try importing.

    Even then if the issue persists, please attach the event viewer logs here as per the instructions mentioned in this article:

    Photoshop Elements Editor Help | How to Find Crash Logs on Windows

    Thanks,

    Arshla

    roberts90283708
    Participating Frequently
    January 23, 2017

    I did reboot…...  I also uninstalled PS15, reinstalled it, updated it, and rebooted after reinstallation.  Problem persists.

    I will send screenshot later tonight when I get home

    Robert Sochor

    Davidson, Sochor,et.al.

    [personal information removed by moderator.  Please do not post addresses, phone numbers and email addresses.]

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