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georgey82106871
Inspiring
December 1, 2021
Answered

Auto shake correction has stopped working Elements 2021

  • December 1, 2021
  • 3 replies
  • 486 views

Yesterday this feature was working just fine. Today I updated to the latest Build, and Shake Correction, as well as Auto shake correction no longer work.

All of my video drivers appear to be up to date.

Any ideas on how to fix this?

 

This topic has been closed for replies.
Correct answer georgey82106871

Thanks Greg.

Everything works as normal (wheel spins or dialogue box opens, but no changes are made.

I've used this feature on thousands of photos, and no it's not possible that only subtle changes are being made.

Windows also forced an update on me a day or two ago, and I guess it's possible this a Windows issue although all of the other features seem to be working fine.

I will contact Adobe support.

3 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
December 2, 2021

It's normal for a wheel to spin with Auto Shake Reduction.   It is only with the Shake Reduction that a dialog should open.  Are you saying that the dialog doesn't open?  Is it possible that the tool is working but it is unable to make any changes because there is no movement blur?  Or you just aren't seeing any subtle changes that are made?  As I said before, I don't recall anyone else reporting this problem.  I have no other suggestions beyond contacting Adobe Support.

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georgey82106871AuthorCorrect answer
Inspiring
December 2, 2021

Thanks Greg.

Everything works as normal (wheel spins or dialogue box opens, but no changes are made.

I've used this feature on thousands of photos, and no it's not possible that only subtle changes are being made.

Windows also forced an update on me a day or two ago, and I guess it's possible this a Windows issue although all of the other features seem to be working fine.

I will contact Adobe support.

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
December 1, 2021

What OS are you using?  And when you say the tools aren't working, what do you mean?  And are you getting an error message.  I don't recall anyone reporting this as a problem before.

Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help &Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

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georgey82106871Author
Inspiring
December 2, 2021

Windows 10,

No Error message.

When I click on Auto shake correction, or shake correction, nothing happens; the wheel goes arounfd for a few seconds, but nochanges are made.

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
December 1, 2021

Try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

 

If that doesn't work, uninstall the program and download and reinstall it from this link.

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georgey82106871Author
Inspiring
December 1, 2021

Tried both, did not work.

Also, I upgraded to 2022, still doesn't work.

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