Participant

Question

Backup crashes at 96%

Forum|Forum|7 years ago
December 27, 2018
2 replies
681 views

Any ideas how to resolve issue where a backup crashes at 96%? The message mentions the application has stopped responding.

Goal: Port my catalog to network drive to use on new computer.

Are the tags already contained with the files so I could just copy the files and start a new catalog?

Context: Elements 2018, Windows, 158 Gig, photos projects & video

Tried

- Disabled internet (external drive connected directly to computer)

- Disabled OneDrive

- Disabled Dropbox

- Disabled live virus scan

- Repaired catalog said no errors but repaired anyway

- Applied recent updates (but it said it was focused on raw camera)

- Tried 6 times so far on different days, one or all of the above conditions applied

Thanks

This topic has been closed for replies.

aaron_vijayan1092899

Adobe Employee

Hi Gahrr,

Are you still encountering this crash? Could you please check if your network drive has sufficient space or not?

Regards.

Aaron

Greg_S.

Community Expert

You can copy the catalog folder and the files to a different drive. However, I would recommend that you store the catalog on the new computer and if possible maintain the media files in the same relative location on the new computer. If you are going to be using a network drive for the media, you need to map it to a drive letter - don't use the network location name. If the files are moved from their original catalog "location", they can be reconnected but sometimes this is problematic and requires a lot of effort.

As far as tags are concerned with a new catalog, your photo files will retain their keyword tag information. However, the videos will not. If you decide to go this route, you can export the tag hierarchy to a new catalog (and you can also export your Albums information) via a file that can be imported into the new catalog. When you import the media into the new catalog, the tags can be mapped to the existing tag structure.

BTW, when performing the failed backups, did you keep the program standing in a non-responsive state for long enough? There is a huge amount of small files that are being written to the backup and this can take a long time. Was any activity taking place in the Task Manager Elements processes?

G

GahrrAuthor

Participant

Thanks for the thoughts.

I left the backup for hours at 90%+ and it was responsive. We left for evening activities and returned hours later.

For videos, will I lose all my tags and ratings for the videos? That would be tough.

Would it be useful to try to recreate the repository on the source computer? Then do a backup?

Greg_S.

Community Expert

Gahrr wrote
Thanks for the thoughts.
I left the backup for hours at 90%+ and it was responsive. We left for evening activities and returned hours later.

I'm not clear what you are saying. When you returned hours later was any process still active in Task Manager (or you don't know)? With a large catalog, the backup process can take many hours (and even days). The speed of your computer and hardware and the number of media files will all play a factor into how long the process will take.

For videos, will I lose all my tags and ratings for the videos? That would be tough.

Yes, if you are required to import the videos into a new catalog instead of converting an existing catalog or restoring a backup, the video tags and ratings will be lost. Video files do not contain that information in the way that photos store the metadata information.

Would it be useful to try to recreate the repository on the source computer? Then do a backup?

Not sure what you mean here. The key files you need to maintain the tags and ratings for both video and photos are your catalog files. If you can move the catalog to your new computer, and also move the media contained in the catalog (even to a new location), it will be possible to re-connect the files (with tags etc.) in the old catalog. The easier but more time-consuming task will be to get the backup and restore working. For this, I suggest leaving the backup running 24/7 until the backup is completed (as long as you are still seeing some process activity in Task Manager).

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