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wookiemouse
Participant
Nov 13, 2023 4:45 PM UTC
Question

Bottom toolbar only showing a portion of tools - Elements 24

I recently installed PSE 24 and the bottom toolbar has a white portion (which shows fine) and a much larger black portion that extends across the remainder of the screen. I cannot see any tools or photos loaded in this black portion, but if I hover my mouse, it shows things are there and I can click on them (I just can't see it). I have tried rebooting and even reinstalling with no luck in order to get this black bar removed. Any ideas?

 

Stacy

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    7 replies

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    Nov 14, 2023 5:48 AM UTC

    Hi @wookiemouse 

     

    Thanks for reporting this issue. Can you please help us with the following details so that we can investigate this further?

    1. System type (Desktop/Laptop) and hardware details
    2. OS Details (Please mention the complete OS version)
    3. Monitor Resolution and Scaling
    4. GPU Details
    5. Please change the PSE scaling to 200% from Preferences > Display & Cursors > UI Scale Factor, relaunch the application and see if that resolves the issue. Share a screenshot with us if the issue persists
    6. Change the system scaling to 200% and see if that resolves the issue. Share a screenshot with us if the issue persists.

     

    Regards,

    Medha

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    wookiemouseAuthor
    Participant
    Nov 14, 2023 7:24 PM UTC

    Medha - here are the details:

    System Model HP ENVY All-in-One Desktop 34-c1xxx, Microsoft Windows 11 Home

    Processor 12th Gen Intel(R) Core(TM) i7-12700, 2100 Mhz, 12 Core(s), 20 Logical Processor(s)

    34" diagonal WUHD display (5120x2160), scaled at 150% normally

    NVIDIA GeForce RTX 3060 Laptop GPU

     

    I tried changing PSE scaling to 200% and system scaling to 200% and it has not improved.

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    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    Nov 14, 2023 1:20 AM UTC

    . . .  actually look at this discussion for other suggestions.

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    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    Nov 14, 2023 1:14 AM UTC

    You are using an ultra-wide monitor that Elements cannot handle.  Reduce the size of the Elements window and relaunch the program.  The proper user interface should then show up. 

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      Glenn 8675309
      Glenn 8675309
      Legend
      Nov 14, 2023 10:48 AM UTC

      I wasn't sure about the extra wide monitor.

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      Glenn 8675309
      Glenn 8675309
      Legend
      Nov 14, 2023 12:29 AM UTC

      Do what the arrow is pointing to.





      You are also missing some stuff at the very top of your screen.   That makes think it's one of two things:   Your video driver is not current.  Your wide monitor is mucking things up   DO THE REST PREFERENCES FIRST. 

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