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wookiemouse
Participant
November 13, 2023
Question

Bottom toolbar only showing a portion of tools - Elements 24

  • November 13, 2023
  • 4 replies
  • 759 views

I recently installed PSE 24 and the bottom toolbar has a white portion (which shows fine) and a much larger black portion that extends across the remainder of the screen. I cannot see any tools or photos loaded in this black portion, but if I hover my mouse, it shows things are there and I can click on them (I just can't see it). I have tried rebooting and even reinstalling with no luck in order to get this black bar removed. Any ideas?

 

Stacy

    This topic has been closed for replies.

    4 replies

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    November 14, 2023

    Hi @wookiemouse 

     

    Thanks for reporting this issue. Can you please help us with the following details so that we can investigate this further?

    1. System type (Desktop/Laptop) and hardware details
    2. OS Details (Please mention the complete OS version)
    3. Monitor Resolution and Scaling
    4. GPU Details
    5. Please change the PSE scaling to 200% from Preferences > Display & Cursors > UI Scale Factor, relaunch the application and see if that resolves the issue. Share a screenshot with us if the issue persists
    6. Change the system scaling to 200% and see if that resolves the issue. Share a screenshot with us if the issue persists.

     

    Regards,

    Medha

    W
    wookiemouseAuthor
    Participant
    November 14, 2023

    Medha - here are the details:

    System Model HP ENVY All-in-One Desktop 34-c1xxx, Microsoft Windows 11 Home

    Processor 12th Gen Intel(R) Core(TM) i7-12700, 2100 Mhz, 12 Core(s), 20 Logical Processor(s)

    34" diagonal WUHD display (5120x2160), scaled at 150% normally

    NVIDIA GeForce RTX 3060 Laptop GPU

     

    I tried changing PSE scaling to 200% and system scaling to 200% and it has not improved.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    November 14, 2023

    . . .  actually look at this discussion for other suggestions.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    November 14, 2023

    You are using an ultra-wide monitor that Elements cannot handle.  Reduce the size of the Elements window and relaunch the program.  The proper user interface should then show up. 

      Glenn 8675309
      Glenn 8675309
      Legend
      November 14, 2023

      I wasn't sure about the extra wide monitor.

      Glenn 8675309
      Glenn 8675309
      Legend
      November 14, 2023

      Do what the arrow is pointing to.





      You are also missing some stuff at the very top of your screen.   That makes think it's one of two things:   Your video driver is not current.  Your wide monitor is mucking things up   DO THE REST PREFERENCES FIRST. 

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