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Unhappy to the max
Participating Frequently
February 12, 2017
Answered

Broken Thumbnails in PSE15 organizer

  • February 12, 2017
  • 8 replies
  • 1680 views

I am using a MacBook Pro OS 10.12.2. I just installed PSE15. I have been using PSE13. Many of the photos imported into my organizer show broken thumbnails. They can be opened in Elements15. They were created in Elements13. I tried editing those photos in Elements 15 and saving and replacing in the original folders on my desktop. I tried to import those files into the organizer directly from the folders on my desktop. They still show broken thumbnails. I have tried to optimize and repair the catalog through File>Manage Catalogs. Nothing has worked. I have searched the forum for answers for an hour plus to no avail. What is the point of the organizer if it cannot be used effectively? Yes, I am ticked.

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    Correct answer MichelBParis

    Size: 14.90MB 11196 X 111196


    Photoshop Elements maximum image size limits

    8 replies

    MichelBParis
    MichelBParis
    Legend
    February 12, 2017

    Did you try to delete the thumbnail cache as described here:

    Photoshop Elements (PSE) knowledge base.: How to correct hourglass (generic) thumbnail in Elements Organizer??

    Unhappy to the maxAuthor
    Participating Frequently
    February 12, 2017

    Step one resulted in seeing this.

    I quit the Organizer and tried to find the folder. Searching under Users and then my name yielded no Library.

    Selecting Library I followed this path. I found no catalog folder. No what?

    Adobe Employee
    arshla jindal
    Adobe Employee
    February 13, 2017

    Hi,

    To navigate to the folder location, simply copy the Catalog location field (as you have shown in System Info dialog, go to File explorer, click on Go menu > Go to, and paste this location there and hit enter.

    You will land up at the correct location.

    Note: The reason you are not seeing the catalog folders is that you are searching for it in /Library while you instead need to search for it in ~/Library.

    Thanks,

    Arshla

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