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D
Didier5C0A
Participant
June 2, 2021
Question

BUG :(((

  • June 2, 2021
  • 2 replies
  • 563 views

Bonjour,

 

Impossible d'enregistrer une image lorsqu'on passe par le menu "Enregistrer pour le Web" ! Un message systématique apparaît : "Impossible d'écrire le fichier. Une erreur indéterminée s'est produite."
Voilà... débrouille-toi avec ça !
Vu le prix de cette app, c'est juste inadmissible ! :(((

 

Adobe Photoshop Elements 2021 - 19.0 (19.20201107.m.153930) x64

iMac 27 2020 - Big sur 11.4

 

Didier

 

This topic has been closed for replies.

2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
June 2, 2021

Actually, it looks like you have not updated to Elements 2021.2.  Where did you get the version number from?  You should have the version number shown in my screenshot below:

    D
    Didier5C0AAuthor
    Participant
    June 3, 2021

    Je n'ai pas la possibilité d'updater la version installée. J'ai acheté cette version via l'App Store d'Apple.

    Et vu le prix, ça fait un peu mal...

    D
    DidierH
    Participant
    June 10, 2021

    Bonjour,

     

    Donc, je reste avec mon problème...

     

    Didier H.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    June 2, 2021

    I know nothing about Macs, but this seems to be a RAM issue - at least, it is on Windows machines.  In any event, I suggest you try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.  I believe the support hours in Europe are limited to the business day.

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