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neeraj chaudhary
Adobe Employee
Adobe Employee
September 25, 2017

Hi ,

Tell us about your platform , OS , RAM (memory)?

If on Mac - please share the crash log as well.

sp4753
sp4753Author
Known Participant
September 25, 2017

Hello Neeraj

I am using Windows 7 with heaps of RAM and a powerful CPU.

I downloaded Photoshop Elements 15 to use the trial version,

I opened it and inmediately changed the settings to Bypass

the Welcome Screen. Photoshop Elements 15 then froze. I then

uninstalled and reinstalled it. It now won't open at all, ie

When I double click on the icon, nothing happens. I am

informed by Sumit, a member of your online support team,

that the trial version is still supposed to work.

Regards

Shirley

neeraj chaudhary
Adobe Employee
Adobe Employee
September 25, 2017

Try to launch Editor and organizer directly from their exe

Editor

C:\Program Files\ADOBE\Photoshop Elements 15\PhotoshopElementsEditor.exe

Organizer

C:\Program Files\ADOBE\Elements 15 Organizer\PhotoshopElementsOrganizer.exe