camera raw

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I'm struggling to open new images in raw on elements 23.

If I move the SD card to my fuji x t20 - no problem however if I put the same SD card in my fuji xe4 I am unable to get elements to recognise that they are on the card let alone download them.

Problem or error

Greg_S.

Community Expert

If you don't answer my questions, there is nothing further I can do to help you.

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Greg_S.

Community Expert

There should be no issue for Elements recognizing your raw files from either camera.

Are you using a different cable or USB port to attach each camera? If so, there may be a problem with the cable or port.

How are you using Elements to read the card - via the Organizer's APD (Adobe Photo Downloader) or directly from the Editor's File>Open menu command?

Does your operating system's file browser see the files? (Windows File Explorer or Mac's Finder). If not, there is probably something wrong with the connection.

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M

maroon hillsAuthor

Inspiring

Thanks for that. Tried all of your ideas sadly no resolution. baffled to say the least.

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