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William26214190cma9
Inspiring
September 20, 2022
Answered

Camera Raw 14.2 on brand new Elements download

  • September 20, 2022
  • 3 replies
  • 1319 views

I purchased and installed the bundle of Photoshop Elements and Premiere Elements on 19 August.  The 'Camera Raw' version included with that is 14.1.  Prior to that I had purchased a Samsung S22 Ultra, and when I try to open the RAW format file (a .dng file) it say it's the wrong format.  I checked that the version of Camera Raw that supports this camera is 14.2.  I also noticed that 14.5 was released 3 days prior to my download of the bundle.

 

How do I download the latest Camera Raw that supports my camera?  I feel that the newly purchased software should have included the latest Raw plugin...

This topic has been closed for replies.
Correct answer William26214190cma9

Drag and Drop much better than the way I was doing it.  Photos now says it's 3648 x 2736 and is 19.2 MB (much more likely).  Elements now opens it and works great.  After downloading Microsoft's RAW extension, so does Photos. 

 

Thank you to all who contributed to this.  The bottom line to others that need this,  check file sizes and photo dimensions!

3 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
September 21, 2022

@William26214190cma9 said:

I tried to attach the one DNG file I was testing yesterday. It claims it's not the right format? It does seem small (only 155KB) but Windows Photos shows the picutre.

It sounds like the file is corrupt.  I downloaded a sample file from the web and it is over 30MB in size.    What size does Windows Photos show the file to be?  The sample I downloaded is 4000x3000 px.  I suspect that Photos is displaying an embedded thumbnail.  Jeff knows far more about than I do.

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William26214190cma9Author
Inspiring
September 21, 2022

May be down to my transfer process.  Photos says it’s 689 x 517 which is not the original picture.  Will try an alternte strategy and update this thread.  Thanks, Greg

 

 

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
September 21, 2022

What operating system are you using?

 

When you copied over the 14.5 camera raw plugin from the cc file formats folder to the Elements 20 file formats folder, did you copy over the .dll files as well.

(only if your on a windows operating system)

 

Can you post one of your dng files so we can try it on our end?

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William26214190cma9Author
Inspiring
September 21, 2022

Windows 11.  I didn't copy the .dll files yesterday, but I did after reading your post.  It didn't help. 🤔 🤔

 

I tried to attach the one DNG file I was testing yesterday.  It claims it's not the right format?  It does seem small (only 155KB) but Windows Photos shows the picutre.

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
September 21, 2022

You can use Dropbox or Google Drive to post a DNG file.

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William26214190cma9Author
Inspiring
September 20, 2022

I followed the instructions on the 'Update the Camera Raw version on your Mac or Windows machine' topic in help (dated 12 January of this year) and installed a the 14.5 plugin.  It shows up as 14.5.0.1177 in the 'About Plugin Camera Raw' in Elements.  But when I try to open the .dng file, I get an error 'Could not complete your request because it is not the right kind of document'.  So the question has changed, to:

 

How do I open  RAW format photo from my Galaxy S22 Ultra camera with Photoshop Elements 2022?

 

Thanks,

Bill

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