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Josep Manel35669029wt6r
Known Participant
March 13, 2024
Answered

Camera Raw does not install correctly

  • March 13, 2024
  • 1 reply
  • 1955 views

Hello. I just installed Photoshop Elements2024. I already had previous versions of this program installed and I have this problem:
When trying to import an image by opening it with CameraRaw, the program crashes and I have to restart it. The only way for it to work normally when importing raw is to install CameraRaw in each session, then the Adobe Photoshop Elements Add-on Utilities2024 window appears and warns me that "a previous installation of this product has been found. This product is will be installed in its original location".  The installation finishes and the program starts again to work normally, until the next start in which I must repeat the operation. I will appreciate any assistance in this regard. Thank you.

    This topic has been closed for replies.
    Correct answer Glenn 8675309

    Do this and you should be fine:

    • Quit all Adobe applications.
    •  
      • On macOS, double-click the .dmg file to mount it.
      • On Windows double-click the downloaded .zip file to unzip it. (Windows might unzip the file for you.)
    •  
      • On macOS, double-click the .pkg file to start the installer. 
      • On Windows, double-click the resulting .exe file to start the installer.
    • Follow the on-screen instructions.
    • Once installed successfully, close the installer window.
    • Navigate to the following folder:
      • On macOS: /Library/Application Support/Adobe/Plug-ins/CC/File Formats
      • On Windows: C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats

    • Copy the Camera Raw plug-in from the CC > File Formats folder that is mentioned in the above step.
    • Navigate to the following folder: 
      • On macOS: /Library/Application Support/Adobe/Plug-ins/Elements<Version Number>/File Formats
      • On Windows:

        C:\Program Files\Common Files\Adobe\Plug-Ins\Elements<Version Number>\File Formats


    • Replace the existing Camera Raw plugin in Elements<Version Number> folder with the plug-in that you copied in step 8.

     

    1 reply

    Glenn 8675309
    Glenn 8675309Correct answer
    Legend
    March 13, 2024

    Do this and you should be fine:

    • Quit all Adobe applications.
    •  
      • On macOS, double-click the .dmg file to mount it.
      • On Windows double-click the downloaded .zip file to unzip it. (Windows might unzip the file for you.)
    •  
      • On macOS, double-click the .pkg file to start the installer. 
      • On Windows, double-click the resulting .exe file to start the installer.
    • Follow the on-screen instructions.
    • Once installed successfully, close the installer window.
    • Navigate to the following folder:
      • On macOS: /Library/Application Support/Adobe/Plug-ins/CC/File Formats
      • On Windows: C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats

    • Copy the Camera Raw plug-in from the CC > File Formats folder that is mentioned in the above step.
    • Navigate to the following folder: 
      • On macOS: /Library/Application Support/Adobe/Plug-ins/Elements<Version Number>/File Formats
      • On Windows:

        C:\Program Files\Common Files\Adobe\Plug-Ins\Elements<Version Number>\File Formats


    • Replace the existing Camera Raw plugin in Elements<Version Number> folder with the plug-in that you copied in step 8.

     

    J
    Josep Manel35669029wt6rAuthor
    Known Participant
    March 15, 2024

    Thank you very much Glenn
    I just downloaded and installed Camera Raw 16.2 (.exe) and I can open the raw files without problems.

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