Can Elements 12 and/or 15 still be used?

Forum|Forum|1 year ago
April 20, 2024
2 replies
1970 views

I've been using Elements 12 and 15 for years, on a laptop running Windows 10. A few days ago, I did a clean install, and was horrified to learn I could no longer install or use either 12 or 15 (both of which my boyfriend had paid for, and which are registered with Adobe). The 2024 version has virtually nothing more than 12 and 15 had. Is it really impossible to use the older versions? If it's not impossible, is it illegal? If it's neither impossible nor illegal, could someone tell me how to install the older programs? Thanks so much.

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Greg_S.

Community Expert

Can you give us some screenshots of the dialogs that pop up. Do not include any of your personal information in the screenshots.

D

defaulteaj5gezkdj86Author

Known Participant

Thank you, Greg. Believe it or not, I finally did get PS Elements 15 installed, and that's good enough for me. I don't know what the difference is, but I didn't get any weird messages this time. Oh, by the way: I chatted with Adobe when this first happened, and the tech, although very nice, was quite surprised when I said Elements 12 and 15. He said something like, "Oh, those are so old. They don't even train us how to work with customers on those anymore." Ugh. At my age, something has to have been around a lot longer than that to qualify as OLD.

Glenn 8675309

Legend

I have virtually all versions from version 10 forward installed. Use the old versions.
Ddownload them from your or his adobe account, download em, install em, activate them.

The serial #'s are listed in whatever Adobe account they were purchased under.

Notohing illeagal about it.

The software can be installed on two computers, but can only be used on 1 computer at a time.

You should kame a hard copy of the serial numbers in case you two take different paths in life.

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defaulteaj5gezkdj86Author

Known Participant

Thank you so much for your response, Glenn. At least now I know it's not illegal. The problem I'm having is that neither 12 nor 15 will install, because I continually get a "sign in" notice -- and every time I sign in, I get the same notice again. And again and again. And unless I could get rid of the continual "sign in," I can't use the programs. I'm wondering now if I should try changing my sign in thingy. I think I'll give it a try, and let you know. Thanks again.

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