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Participant
January 31, 2020
Question

Can I still reinstall photoshop elements 11

  • January 31, 2020
  • 3 replies
  • 402 views

I have just got a new computer and want to install my copy of photoshop Elements 11 on it.  However I don't seem to be able to do it.  In my Adobe account there is nothing in the order history,  so I can't click on anything to install it, but it does show the phtoshop elements in the registered product field.

 

Is there any way that I can install this version?  

 

 

This topic has been closed for replies.

3 replies

Greg_S.
Community Expert
Community Expert
January 31, 2020

Just to add to what 99jon said, I believe you will only receive a download link if you purchased the program directly from Adobe.  If you downloaded from another vendor or purchased a DVD, you may not get any help from the Adobe support chat.

99jon
Legend
January 31, 2020

This is a user to user community. For some issues it will be necessary to contact Adobe directly. Click the following link and scroll down the page to Individual. Then click “Sign in to contact us” It should be possible to start an on-line chat with Adobe Support. Make it clear you are not looking for support for an older product but need a download link.
https://helpx.adobe.com/support.html

jane-e
Community Expert
Community Expert
January 31, 2020

Hi
I’ve moved this from “Photoshop” to the “Photoshop Elements Forum” for you.
~ Jane

Participant
January 31, 2020

Thank you