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Participant
Oct 6, 2023 6:56 PM UTC
Question

Can no longer access any information on my older version of Elements

I had a powewr outage that totally trashed my internal HD causing the total loss of my older Adobe Elements program.  I can't even remember when I bought that program now since I only used it to add Text to photos!  Since it was downloaded and not installed from a disk Adobe doesn't seem to have any record of my purchase since I can't  give an order number, date of purchase, or version number!  Can anyone help me to get back my version of Elements?

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1 reply

Greg_S.
Community Expert
Community Expert
Oct 6, 2023 8:11 PM UTC

If you sign into your Adobe.com account, using the email address that you used when you registered your purchase, you will be able to find a download link (and serial number) for your purchased software.  Click this link to the Products page and if you are able to sign in, you will find the download.

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