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Participant
October 6, 2023
Question

Can no longer access any information on my older version of Elements

  • October 6, 2023
  • 1 reply
  • 108 views

I had a powewr outage that totally trashed my internal HD causing the total loss of my older Adobe Elements program.  I can't even remember when I bought that program now since I only used it to add Text to photos!  Since it was downloaded and not installed from a disk Adobe doesn't seem to have any record of my purchase since I can't  give an order number, date of purchase, or version number!  Can anyone help me to get back my version of Elements?

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1 reply

Greg_S.
Community Expert
Community Expert
October 6, 2023

If you sign into your Adobe.com account, using the email address that you used when you registered your purchase, you will be able to find a download link (and serial number) for your purchased software.  Click this link to the Products page and if you are able to sign in, you will find the download.