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R
Robert22501681ig9h
Participant
January 5, 2022
Question

Can not access camera raw file in Elements 2020

  • January 5, 2022
  • 1 reply
  • 270 views

Currently have Elements 20.  When trying to open camera raw (.dng) file created by Samsung Galaxy S21 Ultra, the editor gives following message: "Could not complete your request because it is not the right kind of document. I could open the same photo which Samsung created as a .jpg file, but I am not sure that it is the same thing.  my camera raw version is 12.0.0.321 and the update button is grayed out indicating no update available.  If this is so, will an upgrade to Elements 22 solve the problem?

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1 reply

Glenn 8675309
Glenn 8675309
Legend
January 6, 2022

Your Camera requires ACR 13.2.

Go here, download and install ACR 14.1:

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

AFTER THAT: you will have to manually install it into PSE.
The following link provides those instructions- it's not difficult- all you are doing is copying 1 file and pasting it into a different folder.


https://helpx.adobe.com/photoshop-elements/kb/camera-raw-update-not-available.html

R
Robert22501681ig9hAuthor
Participant
January 6, 2022

Thank you for your reply.  I have done the steps that you suggested.  In my Elements Editor, the "About" for Camera Raw shows that the version is 14.1.0.993.  It still won't open the .dng files. BUT it will open .jpg files. So, with the .jpg file open, I have the editing features available in Camera Raw, but I am not sure that it is 'raw' data.

Bob.

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