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lucd62623381
Participant
October 28, 2019
Question

Can not open photo's in Photoshop organizer 2020

  • October 28, 2019
  • 2 replies
  • 298 views

I use the Elements 2020 test version on a Mac.

Loading photo's to organizer and working with them in editor works perfectly.

However, opening a photo in organizer by dubbleclicking does not work, I get a screen with a questionmark.

Same happens with the small photo's when I want to bring them to a bigger size, it works to the format of a half screen and then, just before reaching full screen photo disappears and I get the questionmark again.

 

Can someone tell me what happens and how to solve this ?

    This topic has been closed for replies.

    2 replies

    N
    Adobe Employee
    Nidhi Sachdeva
    Adobe Employee
    November 1, 2019

    Hi

     

    Can you please share the mac details on which you are working along with the screen resolution.

     

    Thanks,

    Nidhi

    L
    lucd62623381Author
    Participant
    November 1, 2019

    What I can find:

    It's an iMAC Retina 5k - 27 inch

    Resolution: 5120 x 2880 Retina  set on 'Standard'

    Akash Sharma
    Akash Sharma
    Legend
    October 29, 2019

    Hi there,

     

    Sorry that you see a question mark on images while you're trying to view them in Photoshop Elements 2020 Organizor. 

     

    Could you please checkout the suggestions offered in this similar discussion https://community.adobe.com/t5/Photoshop-Elements/Question-mark-instead-of-a-photo/td-p/8820206 and let us know is that helps?

     

    Thanks,

    Akash

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