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Answered

Can't access photos

Forum|Forum|5 years ago
December 21, 2020
3 replies
597 views

Hi,

I managed to lose access to my photos in Elements. The list of folders appears but when I click, it says no media available, clear filter and try again.

I went further down on the list, click on This PC and C drive....it says no filters imported into Organizer. To add, r click on folder and select import media.

I did this but get a message saying 0 media files skipped because already present in catalog or not supplied. I am tearing my hair out. HELP!!!!!!

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Correct answer Somya_Agarwal

Hi,

Can you go to View->Media Types, and see that 'Photos' is 'checked'?

Also, go to View->Hidden Files, and see that 'Show all Files' is checked?

Does this resolve your problem?

Thanks!

Community Expert

Community Expert

@marciaa94625813, please show us a screenshot of what you are seeing, and a more detailed description of your problem.

marciaa94625813

Participant

it is just advertisements for me to buy this product which i already bought

Somya_AgarwalCorrect answer

Adobe Employee

Hi,

Can you go to View->Media Types, and see that 'Photos' is 'checked'?

Also, go to View->Hidden Files, and see that 'Show all Files' is checked?

Does this resolve your problem?

Thanks!