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Debbie5FBC
Participant
Dec 21, 2020 7:14 PM UTC
Answered

Can't access photos

Hi,

I managed to lose access to my photos in Elements.  The list of folders appears but when I click, it says no media available, clear filter and try again.

I went further down on the list, click on This PC and C drive....it says no filters imported into Organizer.  To add, r click on folder and select import media.

I did this but get a message saying 0 media files skipped because already present in catalog or not supplied.  I am tearing my hair out.  HELP!!!!!! 

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Somya_AgarwalCorrect answer
Adobe Employee
Dec 22, 2020 6:56 AM UTC

Hi,

Can you go to View->Media Types, and see that 'Photos' is 'checked'?

Also, go to View->Hidden Files, and see that 'Show all Files' is checked?

 

Does this resolve your problem?

 

Thanks!

View reply

3 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Jul 3, 2023 5:50 PM UTC

@marciaa94625813, please show us a screenshot of what you are seeing, and a more detailed description of your problem. 

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marciaa94625813
Participant
Jul 3, 2023 5:30 PM UTC

it is just advertisements for me to buy this product which i already bought

 

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Adobe Employee
Somya_AgarwalCorrect answer
Adobe Employee
Dec 22, 2020 6:56 AM UTC

Hi,

Can you go to View->Media Types, and see that 'Photos' is 'checked'?

Also, go to View->Hidden Files, and see that 'Show all Files' is checked?

 

Does this resolve your problem?

 

Thanks!

Translate
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