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Known Participant
January 10, 2024
Answered

Can't Activate 2021 Elements because there are not 6 numbers on my disc sleeve

  • January 10, 2024
  • 2 replies
  • 482 views

Hi, I'm trying to activate my Elements 2021 but adobe wants a 6 digit serial number that is supposed to be on my sleeve.  I don't have one.  I only have a 24 digit number.  Any idea where to go from here?

 

 

This topic has been closed for replies.
Correct answer Jeff Arola

 

Enter the 24 digit serial if it starts with 1057-xxxx-xxxx-xxxx-xxxx-xxxx

Four numbers go in each field in the screenshot your showing.

Do not post the numbers here on the forum.

2 replies

Jeff Arola
Community Expert
Jeff ArolaCommunity ExpertCorrect answer
Community Expert
January 10, 2024

 

Enter the 24 digit serial if it starts with 1057-xxxx-xxxx-xxxx-xxxx-xxxx

Four numbers go in each field in the screenshot your showing.

Do not post the numbers here on the forum.

kateharpAuthor
Known Participant
January 10, 2024

OMG is it that obvious - sorry!  I'll try that.

hatstead
Inspiring
January 10, 2024

I suspect that you have a redemption code.

Please review this tech note:

Find your serial number (adobe.com)

kateharpAuthor
Known Participant
January 10, 2024

I misposted my image and edited.  I didn't mean to do that.  I have the serial number and it's registered.