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kateharp
Known Participant
January 10, 2024
Answered

Can't Activate 2021 Elements because there are not 6 numbers on my disc sleeve

  • January 10, 2024
  • 2 replies
  • 482 views

Hi, I'm trying to activate my Elements 2021 but adobe wants a 6 digit serial number that is supposed to be on my sleeve.  I don't have one.  I only have a 24 digit number.  Any idea where to go from here?

 

 

    This topic has been closed for replies.
    Correct answer Jeff Arola

     

    Enter the 24 digit serial if it starts with 1057-xxxx-xxxx-xxxx-xxxx-xxxx

    Four numbers go in each field in the screenshot your showing.

    Do not post the numbers here on the forum.

    2 replies

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity ExpertCorrect answer
    Community Expert
    January 10, 2024

     

    Enter the 24 digit serial if it starts with 1057-xxxx-xxxx-xxxx-xxxx-xxxx

    Four numbers go in each field in the screenshot your showing.

    Do not post the numbers here on the forum.

      K
      kateharpAuthor
      Known Participant
      January 10, 2024

      OMG is it that obvious - sorry!  I'll try that.

      hatstead
      hatstead
      Inspiring
      January 10, 2024

      I suspect that you have a redemption code.

      Please review this tech note:

      Find your serial number (adobe.com)

      K
      kateharpAuthor
      Known Participant
      January 10, 2024

      I misposted my image and edited.  I didn't mean to do that.  I have the serial number and it's registered.

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