Can't Activate 2021 Elements because there are not 6 numbers on my disc sleeve

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Hi, I'm trying to activate my Elements 2021 but adobe wants a 6 digit serial number that is supposed to be on my sleeve. I don't have one. I only have a 24 digit number. Any idea where to go from here?

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Jeff ArolaCorrect answer

Community Expert

Enter the 24 digit serial if it starts with 1057-xxxx-xxxx-xxxx-xxxx-xxxx

Four numbers go in each field in the screenshot your showing.

Do not post the numbers here on the forum.

Jeff Arola

Correct answer

Community Expert

Enter the 24 digit serial if it starts with 1057-xxxx-xxxx-xxxx-xxxx-xxxx

Four numbers go in each field in the screenshot your showing.

Do not post the numbers here on the forum.

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K

kateharpAuthor

Known Participant

OMG is it that obvious - sorry! I'll try that.

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hatstead

Inspiring

I suspect that you have a redemption code.

Please review this tech note:

Find your serial number (adobe.com)

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kateharpAuthor

Known Participant

I misposted my image and edited. I didn't mean to do that. I have the serial number and it's registered.

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