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Known Participant
October 17, 2024
Question

Can't download Photoshop Elements 2023 after reinstalling my pc

  • October 17, 2024
  • 2 replies
  • 1392 views


Can't download it from my acount (Premiere Elements the same problem) after doing a reinstall of my pc.
And ofourse I have a legal version. The download stops at 83% (Error 183) The strange thing is I can download a trial version of Elements 25! Why does adobe blocks it? Do they wnat me to purchase a new version? 

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2 replies

Greg_S.
Community Expert
Community Expert
October 20, 2024

For others who may be having the same problem with the 80% download, it often works if you use a different browser for the download.

Greg_S.
Community Expert
Community Expert
October 17, 2024

Have you turned off your firewall and antivirus while installing?  That would be the first thing to try.  There are more solutions in this post from an Adobe employee.

Known Participant
October 18, 2024

Thanks, but the strange thing is that I can download the  trial version Elements 2025 and that works without a problem!
So, the firewall has nothing to do with it. I also have an old version Elements 12 and that is also blocked.
I guess Adobe blocks the older version when you reinstall the program after a pc-reset and want you to buy the new version.

Glenn 8675309
Legend
October 18, 2024

You did not answer his question:  Did you turn your firewall off?   I have versions 10, 14, 16, 17, 187, 20, 21, 22,23,24, & 25 all installed, most of them recently downloaded just to do it.  Zero issues with downloading, installing, registering.

"I guess Adobe blocks the older version when you reinstall the program after a pc-reset and want you to buy the new version...."  Nope, your guess is 100% incorrect.