Can't download Photoshop Elements 2023 after reinstalling my pc

Forum|Forum|1 year ago
October 17, 2024
2 replies
1392 views

Can't download it from my acount (Premiere Elements the same problem) after doing a reinstall of my pc.
And ofourse I have a legal version. The download stops at 83% (Error 183) The strange thing is I can download a trial version of Elements 25! Why does adobe blocks it? Do they wnat me to purchase a new version?

Problem or error

This topic has been closed for replies.

Greg_S.

Community Expert

For others who may be having the same problem with the 80% download, it often works if you use a different browser for the download.

Greg_S.

Community Expert

Have you turned off your firewall and antivirus while installing? That would be the first thing to try. There are more solutions in this post from an Adobe employee.

G

guidoa19386751Author

Known Participant

Thanks, but the strange thing is that I can download the trial version Elements 2025 and that works without a problem!
So, the firewall has nothing to do with it. I also have an old version Elements 12 and that is also blocked.
I guess Adobe blocks the older version when you reinstall the program after a pc-reset and want you to buy the new version.

Glenn 8675309

Legend

You did not answer his question: Did you turn your firewall off? I have versions 10, 14, 16, 17, 187, 20, 21, 22,23,24, & 25 all installed, most of them recently downloaded just to do it. Zero issues with downloading, installing, registering.

"I guess Adobe blocks the older version when you reinstall the program after a pc-reset and want you to buy the new version...." Nope, your guess is 100% incorrect.

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