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Dec 8, 2025 8:58 PM UTC
Question

can't download to transfer to new computer because of old (dead) email

I have a new PC and want to download my dvd of Elements 2018 to it but it wants to reply to my old email, which has been defunct for 6 years. An Adobe tech person just told me that is the only way to transfer the "ownership" but suggested I try this board for suggestions. Help please! This is really frustrating. I don't use it enough to justify a subscription. I just want my old Elements 2018 on my new computer.

3 replies

Peru Bob
Community Expert
Community Expert
Dec 9, 2025 1:48 AM UTC

Scroll down to 

Recently created your Adobe account and made a typo in the email address?

here:

https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html?linkId=100000385977691

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Dec 25, 2025 1:10 AM UTC

No. My current address is correct but Adobe won't recognize it - - it only wants the old, defunct address. They are trying to force me to give up my Elements 2018, which does everything I need. There must be some way . . . .

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Jan 3, 2026 4:48 PM UTC

Having a similar problem with Elements 13.  Adobe did not recognize  my email account.  I can not find a serial number for my 13.  Any suggestions?  Just want to move it to my new computer.

 

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