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Robin26889735i69g
Participant
October 31, 2022
Question

Can't find serial number

  • October 31, 2022
  • 2 replies
  • 152 views

I have photoshop elements 11 on an mac late 2012 running High Sierra.  I want to upgrade to my max on this computer which is Catalina but I will lose Photoshop elements 11 when I do that.  So I want to upgrade to elements 12 which will run on Catalina.  The new version of elements will not run on my computer.  And apparently in order to upgrade I need to show proof that I purchased Elements 11.  However back in 2012 when I dit that I must have used an old email I don't know anymore and can't remember.  Please HELP!


Thanks!

This topic has been closed for replies.

2 replies

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
October 31, 2022

Best to post in the Photoshop Elements forum: 

https://community.adobe.com/t5/photoshop-elements/ct-p/ct-photoshop-elements?page=1&sort=latest_replies&filter=all&lang=all&tabid=discussions

gener7
Community Expert
gener7Community Expert
Community Expert
November 1, 2022

Just moved this discussion to Photoshop Elements, Derek.

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    October 31, 2022

    Actually i don't believe photoshop elements 12 will even install on Catalina because pse 12 uses a 32 bit installer and starting with macOS Catalina Apple depreceated the running of 32 bit apps/installers.

     

    As far as i know, photoshop elements 2022 should run on macOS Catalina 10.15 and

    should still be available new in the box from a third party source.

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