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jessicam37291894
Participant
August 10, 2019
Answered

Can't Install PSE 11 on Mac

  • August 10, 2019
  • 1 reply
  • 438 views

I can't seem to install my old PSE 11 onto my sister's Mac. We were able to download it directly from the website, but when we try to run the installer, the computer says, "there is no application set to open the document "Set-up.exe." How do we even open the installer? Do we need to download something else to her Mac?

    This topic has been closed for replies.
    Correct answer Jeff Arola

    You have verify if you or your sister downloaded the mac or windows version of pse 11.

    Adobe customer support was where the download link came from?

    If the file has a 7z or .exe extension, then it's a windows installer.

    1 reply

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    August 10, 2019

    I believe you need to follow the instructions under Creative Suite 5.5, 5, and 4

    on this page:

    Installing Creative Suite on macOS 10.12 (Sierra)

    J
    jessicam37291894Author
    Participant
    August 10, 2019

    My sister says she doesn't have a DMG file in the first place.

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    August 10, 2019

    If she’s downloaded an .exe file then she’s inadvertently downloaded the Windows version.

    She needs to go back and download the Mac version which is a .dmg file.

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