Can't log in since buying the app

Question

I have been unable to long in since buying this application. Attached is a screenshot of the message I keep getting. If this isn't resolved soon I want my money back, which is fair. I am also extremely irritated that it is damn near impossible to find a live person to speak with regarding this matter. The AI assistant has been quite useless in helping me resolve this. Please, will someone assist me?

Thanks,

Heather Yandell

Glenn 8675309 · Answer

Go back to where you found the AI assistant. type in AGENT, no more, no less, just the word AGENT.

What you showed usually means there is a network connectivity issue. Hard to tell as you didn't give us alot to work with: Like your OS, does it appear in your adobe account, are you using the correct email address, what is you OS, stuff like that really helps.

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