Can't open images in Photoshop Elements 24

Forum|Forum|1 year ago
March 4, 2024
5 replies
267 views

Just bought photoshop elements 24 and impy cannot imort, drag in or open any images and I am getting the error "could not complete your request because of a disk error"
I am using an Apple MacbookPro, OS Ventura 13.5.2

Problem or error

This topic has been closed for replies.

Jeff Arola

Community Expert

If in the Photoshop Elements Editor you go to Help>System Info can you paste the contents here on the forum?

Z

ZivelisationAuthor

Participating Frequently

I experienced similar problems using Topaz AI, failing to open the files. I then deleted the folder and restored it from a backup, hoping the files would be copied to another sector of the disc, but that didn't work either. So, I sent the Macbook back to the retailer for repair.

Jeff Arola

Community Expert

If the Photoshop elements editor you create a new file

File>New>Blank File and save it as a jpg to your desktop, are you able tp reopen that file?

Perhaps an Uninstall/reinstall of Photoshop Elements 2024 will fix the issue.

Jeff Arola

Community Expert

You get the disk error when using File>Open in the photoshop 2024 editor?

Are they a paticular file type like files from a camera or jpgs?

Are the images on an external drive?

Z

ZivelisationAuthor

Participating Frequently

Thanks. I get the error regardless, the images are all local on my MacBookPro, mostly jpg's, also PNGs. I can open them without any problems in Affinity Photo or Preview. The files appear to be intact and not corrupted as I can also open them on my other Mac without any problems.

Z

ZivelisationAuthor

Participating Frequently

It looks like a problem with the disk. I can open the same image from an external drive, but not the identical image from the local drive. However, I can open the image from the local drive in Affinity but not in Photoshop Elements 24. This is very strange. It could be a hardware problem.

Jeff Arola

Community Expert

If you go to

Apple>System Settings>Privacy & Security>Full Disk Access is Adobe Photoshop Elements Editor listed?