Can't open images in Photoshop Elements 24

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Just bought photoshop elements 24 and impy cannot imort, drag in or open any images and I am getting the error "could not complete your request because of a disk error"
I am using an Apple MacbookPro, OS Ventura 13.5.2

Problem or error

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Jeff Arola

Community Expert

If in the Photoshop Elements Editor you go to Help>System Info can you paste the contents here on the forum?

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Z

ZivelisationAuthor

Participating Frequently

I experienced similar problems using Topaz AI, failing to open the files. I then deleted the folder and restored it from a backup, hoping the files would be copied to another sector of the disc, but that didn't work either. So, I sent the Macbook back to the retailer for repair.

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Jeff Arola

Community Expert

If the Photoshop elements editor you create a new file

File>New>Blank File and save it as a jpg to your desktop, are you able tp reopen that file?

Perhaps an Uninstall/reinstall of Photoshop Elements 2024 will fix the issue.

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Jeff Arola

Community Expert

You get the disk error when using File>Open in the photoshop 2024 editor?

Are they a paticular file type like files from a camera or jpgs?

Are the images on an external drive?

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Z

ZivelisationAuthor

Participating Frequently

Thanks. I get the error regardless, the images are all local on my MacBookPro, mostly jpg's, also PNGs. I can open them without any problems in Affinity Photo or Preview. The files appear to be intact and not corrupted as I can also open them on my other Mac without any problems.

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Z

ZivelisationAuthor

Participating Frequently

It looks like a problem with the disk. I can open the same image from an external drive, but not the identical image from the local drive. However, I can open the image from the local drive in Affinity but not in Photoshop Elements 24. This is very strange. It could be a hardware problem.

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