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J
j. ricardos46338969
Participant
March 25, 2020
Question

Can't open newly installed Elements 2020 for Mac

  • March 25, 2020
  • 1 reply
  • 243 views

I just purchased the latest version of Elements 2020 for Mac, and was able to install it without problems.  However, when i try to open it all I get is a blank screen with a spocket circling around.  I unistalled it completely the first time, and reinstalled it with the same result.  I must clarify that my Mac is still running Mojave.  Could this be a problem in that the Elements 2020 version i donwloaded runs only on Catalina?  Any help or suggestions will be treatly appreciatedl

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    1 reply

    P
    Adobe Employee
    Priyanshi Handa
    Adobe Employee
    March 25, 2020

    Hi,

     

    Elements 2020 does run on Mojave.

    Can you try launching it directly through applications and check if that works for you?

    For PSE/PRE, Go to Applications -> Adobe Photoshop/Premiere Elements 2020 -> Support Files -> Adobe Photoshop/Premiere Elements Editor

    For EO, go to Applications -> Adobe Elements 2020 Organizer 

    and try to launch the applications directly.

     

    Thanks,

    Priyanshi

    J
    j. ricardos46338969Author
    Participant
    April 1, 2020

    Thanks Priysnshi for your help and advice.  Fortunately, I didn't need to take your recommended steps because, after performing a complete desinstallation a couple of times, I was finally able to open and run the program.  Furthermore, it hasn't logged itself off as it did several times after I managed to open it.  So, for now I am good, and hope it will continue this way.  Thanks again!!!

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