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chelseah26699952
Participant
June 1, 2018
Question

Can’t open photos in PSE 15

  • June 1, 2018
  • 1 reply
  • 357 views

my photoshop stopped opening my jpeg images from my DSLR. It won’t even open files I’ve opened and edited before. What can I do?

I haven’t changed any settings on my computer or updated anything. One day it was working great and the next I get the message problem parsing JPEG. even on files that I’ve been able to open before.

The files are all straight from my camera and haven’t been altered at all. I’ve tried opening them in paint and re-saving them. That hasn’t worked. The files open in all other programs, but just not photoshop.

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    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 1, 2018

    Try resetting the preferences:

    Restore default preferences

    Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

    Note: Deleting the preferences file is an action that cannot be undone.

    Do one of the following:

    • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
    • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

    A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

    from here:

    Preference file locations for Photoshop Elements and Premiere Elements

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