Can't open .psd files in Elements 22

Question

Hi, I've got a designer to create .psd files for me on Fiverr but I'm unable to open them.
Elements always gives me an error stating that it ain't a valid .psd file.
 
He tells me he never had such a problem, already tried to save and upload them again but it ain't working.
 
Any idea how to solve such a problem?

Glenn 8675309 · Answer

Trying to figure things out with your problem will allmost be impossible: someone else created the work.

Quickest way to see whats going on: send the file to someone / put it on your dropbox / post a link to it.

You send a link to anyone, myself included, we could tell you, probably within 5 minutes whats wrong.

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