Can't open RAW files

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I've looked at all the verified correct answers all over the web.

MacOS Sonora. New (refurbished) intel iMac. Clean install of Elements 2023. Adobe RAW 14.5

Unistalled, reinstalled, downloaded RAW installer and ran that seperately... Nothing.

Try to open a RAW file and no image or buttons/sliders are displayed. The values that some of the sliders are set at are visible.

I cannot downgrade to a previous OS. If this isn't working for me because of my OS, it will very soon not work for a lot of people. Anyone know how to fix this? Thanks.

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Jeff Arola

Community Expert

What model and year is the iMac?

You should be able to go back to mac OS Ventura or Monterey although it's not as easy as it used to be.

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WPCheswickAuthor

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"You should be able to go back to mac OS Ventura or Monterey..."

That's currently disabled. Might be a different story tomorrow when Sonoma is released but I still think many people who upgrade (did I say "upgrade"?) will be having the same issue.

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Jeff Arola

Community Expert

No regular users like us can say for sure whether pse 2023 works on the actual retail version of macOS Sonoma until 9/26/2023.

So if you do install the actual retail version of macOS Sonoma do let us know how it goes.

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Jeff Arola

Community Expert

Is that one of the macOS Sonoma previews/betas?

Apple>About This Mac

The actual retail macOS Sonoma isn't due until tomorrow September 26, 2023, so you would have to test on the retail release of Sonoma since Apple has been known to change stuff between the preview/beta and retail maOS operating systems.

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WPCheswickAuthor

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Sorry - MacOS Sonoma.

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WPCheswickAuthor

Participating Frequently

I also tried installing Photoshop and Lightroom which uses RAW 15.5 No luck. Same issue.

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