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Barry33801703ae6j
Participant
December 3, 2023
Question

Can't open raw files from Lumix G9M2 in Elements 24

  • December 3, 2023
  • 2 replies
  • 508 views

Updated from Elements 18 to 24 because of new camera. 24 won't open my raw files.

    This topic has been closed for replies.

    2 replies

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    December 4, 2023

    Unfortunately, photoshop elements 2024 ships with camera raw 15.5 (after one clicks install camera raw) and you need camera 16.0 or higher for your Lumix G9M2.

    https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

     

    Maybe pse 2024 will get updated to camera raw 16.0, but who knows, so in the meantime you could install camera raw 16.0 yourself by following the below instructions:

     

     

    Find out how to update the Camera Raw version on your Windows or Mac machine.

    Note:
     

    The following is a workaround to update Camera Raw within Elements. It is recommended to wait for Camera Raw updates within the product for issue fixes. 

    Windows

    If you haven't been able to update the Camera Raw plug-in for Elements in Windows, follow these steps:

    1. Download and install the latest Camera Raw version from the https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

    2. Quit all Adobe applications.

    3. Double-click the downloaded .zip file to unzip it. (Windows might unzip the file for you.)

    4. Double-click the resulting .exe file to start the installer.

    5. Follow the on-screen instructions.

    6. Once installed successfully, close the installer window.

    7. Navigate to the following folder: C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats

    8. Copy the Camera Raw plug-in i.e., Camera Raw.8bi file, from the CC > File Formats folder that is mentioned in the above step.
       

       

       

    9. Navigate to the following folder: C:\Program Files\Common Files\Adobe\Plug-Ins\Elements<Version Number>\File Formats, where the version number stands for the Product Internal Version number.

      For further information, see Adobe Photoshop Elements & Premiere Elements – Product versions.

      Note:
       

      If you're using the latest Product Release version (2023), then the navigation path will be C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 21\File Formats.

    10. Replace the existing Camera Raw plugin in the Elements<Version Number> folder with the plug-in that you had copied in step 8 i.e., Camera Raw.8bi file.

    Mac

    If you haven't been able to update the Camera Raw plug-in for Elements in Mac, follow these steps:

    1. Download and install the latest Camera Raw version from the https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

    2. Quit all Adobe applications.

    3. Double-click the .dmg file to mount it.

    4. Double-click the .pkg file to start the installer. 

    5. Follow the on-screen instructions.

    6. Once installed successfully, close the installer window.

    7. Navigate to the following folder: Mac HD/Library/Application Support/Adobe/Plug-ins/CC/File Formats

    8. Copy the Camera Raw plug-in i.e., Camera Raw.plugin file, from the CC > File Formats folder that is mentioned in the above step.
       

       

       

    9. Navigate to the following folder: Mac HD/Library/Application Support/Adobe/Plug-ins/Elements<Version Number>/File Formats, where the version number stands for the Product Internal Version number.

      For further information, see Adobe Photoshop Elements & Premiere Elements – Product versions.

      Note:
       

      If you're using the latest Product Release version (2023), then the navigation path will be Mac HD/Library/Application Support/Adobe/Plug-ins/Elements 21/File Formats.

    10. Replace the existing Camera Raw plugin in the Elements<Version Number> folder with the plug-in that you had copied in step 8 i.e., Camera Raw.plugin file.
      H
      hans342721831ce9
      Participant
      December 18, 2023

      Dear Jeff,

      It might be my limited computer knowledge, but following your instructions do not lead to a solution. Is there an eassier way to solve this?

      I can not reach Adobe in any way (no mail adress, no phonenumber). But shouldn't Adobe have a clear answer to the question when PSE will be able to handle the Lumix G9M2. I have now upgraded my pse 2020 to pse 2024 and still cannot use my raws. Is there anybody in the community who knows more about it. Or is somebody working at Adobe reading this who could maybe give an answer?

      Thank you.

      Kind regards,

      Hans Germeraad

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      December 18, 2023
      quote

      I can not reach Adobe in any way


      By @hans342721831ce9

       

      Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
      https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

      or X (was Twitter):
      https://twitter.com/AdobeCare

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      December 3, 2023

      Help > Install Camera RAW from the editor menu.

      B
      Barry33801703ae6jAuthor
      Participant
      December 4, 2023

      Thanks, have done this. Still get the same message unable to open.

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