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bob1341
Participant
March 30, 2018
Question

Can't Open Raw Image

  • March 30, 2018
  • 1 reply
  • 282 views

Using PhotoShop Elements 9 with update 6.5. Camera is Canon EOS 7D Mark II. Can't open any image with file type .CR2, but can open JPEGs.

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1 reply

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
March 31, 2018

The Canon EOS 7D Mark II requires at least camera raw 8.7, so you could use the adobe dng converter to convert the cr2s to dng copies which then pse 9 should open.

Another option is to update to photoshop elements 2018, which is able to open the EOS 7D Mark II cr2s without having to use the dng converter.

windows

Adobe - Adobe Camera Raw and DNG Converter : For Windows : Adobe DNG Converter 10.2

mac

Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 10.2

how to use the dng converter

Camera Raw: How to use Adobe DNG Converter - YouTube

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