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Jules31744088vkt4
Participating Frequently
August 18, 2023
Question

Can't open RAW images from Sony a6700

  • August 18, 2023
  • 1 reply
  • 2986 views

HELP. I cant open RAW images from my Sony a6700 using Photoshop Elements 2023

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    1 reply

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    August 18, 2023

    The Sony A6700 requires camera raw 15.5 or newer.

    https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

     

    Pse 2023 installs camera raw 14.4, so you need a newer camera raw version such as the current 15.5 version

    on this page.

     

    You can update pse 2023 by following these directions:

     

    Update the Camera Raw version on your Mac or Windows machine

     

    Find out how to update the Camera Raw version on your Mac or Windows machine.

    Note:
     

    The following is a workaround to update Camera Raw within Elements. It is recommended to wait for Camera Raw updates within the product for issue fixes. 

    If you haven't been able to update the Camera Raw plug-in for Elements, follow these steps:

      • Quit all Adobe applications.

        • On macOS, double-click the .dmg file to mount it.
        • On macOS, double-click the .pkg file to start the installer. 
        • On Windows, double-click the downloaded .exe file to start the installer.

      • Follow the on-screen instructions.

      • Once installed successfully, close the installer window.

      • Navigate to the following folder:

        • On macOS: /Library/Application Support/Adobe/Plug-ins/CC/File Formats
        • On Windows: C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats

      • Copy the Camera Raw plug-in from the CC > File Formats folder that is mentioned in the above step.

      • Navigate to the following folder: 

        • On macOS: /Library/Application Support/Adobe/Plug-ins/Elements<Version Number>/File Formats
        • On Windows: C:\Program Files\Common Files\Adobe\Plug-Ins\Elements<Version Number>\File Formats

      • Replace the existing Camera Raw plugin in Elements<Version Number> folder with the plug-in that you copied in step 8.

    J
    Jules31744088vkt4Author
    Participating Frequently
    August 25, 2023

    I have done this and it shows that 15.5 is installed but it is still not opening ARW raw files.  Please help

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    August 25, 2023

    What operating system are you using?

     

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