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bw23198
bw23198
Participating Frequently
January 15, 2018
Answered

Can't update Photoshop Elements 12

  • January 15, 2018
  • 3 replies
  • 769 views

I'm moving a thread over to Photoshop troubleshooting.  My original thread is here:

Re: Can't update Photoshop Elements 12

Here's my issue:

I reformatted my computer on 01-01-18.  I installed the latest build of Windows 10 Pro 64-bit.  Afterwards I installed Adobe Photoshop Elements 12 from a downloaded installer that I have used in the past.  Photoshop Elements installed just fine.  However, Photoshop Elements thinks there are no updates for it whenever I try to update it through the help menu.  I know I'm not running the latest updates for 12 since my camera raw files are not supported.  Previous to the computer being reformatted I had no issue with the camera raw files.

According to help | about I am running Photoshop Elements/Organizer 12 (20130925.r.43436).  How can I update this to the latest version of 12 if the product does not see any updates through the automatic update in the help menu?

-Brian

    This topic has been closed for replies.
    Correct answer MichelBParis

    I suspect there may be a problem with AAM Adobe updating software.

    There should be an option to update to the 12.1 version and the 8.5 ACR module.

    I think you should update the AAM program first, see this post of today:

    Elements 15 will not launch. Told to download applications manager

    3 replies

    bw23198
    bw23198Author
    Participating Frequently
    January 17, 2018

    Thank you.  You nailed it!

    I updated AAM to v10.0.  Then I opened Photoshop Elements and try to update via Help | updates.  This time it saw that I needed to update and the update went successfully. 

    Thanks again!

    bw23198
    bw23198Author
    Participating Frequently
    January 16, 2018

    I can try installing the newer version of AAM. 

    Will the new version of AAM work with a standalone version of Photoshop Elements 12?  I don't have Adobe Creative Cloud, Adobe Creative Suite 6, or Adobe Creative Suite 5.5.

    MichelBParis
    MichelBParis
    Legend
    January 17, 2018

    brianw22855129  wrote

    I can try installing the newer version of AAM. 

    Will the new version of AAM work with a standalone version of Photoshop Elements 12?  I don't have Adobe Creative Cloud, Adobe Creative Suite 6, or Adobe Creative Suite 5.5.

    Yes, the AAM works with Elements, it's the same as for the Creative Cloud.

    MichelBParis
    MichelBParisCorrect answer
    Legend
    January 16, 2018

    I suspect there may be a problem with AAM Adobe updating software.

    There should be an option to update to the 12.1 version and the 8.5 ACR module.

    I think you should update the AAM program first, see this post of today:

    Elements 15 will not launch. Told to download applications manager

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