Can't use my Photoshop Elements.

Forum|Forum|8 years ago
April 9, 2018
2 replies
513 views

I've just tried to edit some photographs I've uploaded and when I've tried to open the file menu, everything seems to be 'greyed out' and I can't use it. Any ideas anyone?

This topic has been closed for replies.

M

medha sharma6572184

Participating Frequently

Hello,

Is this an intermittent issue or is it persistent in nature?

Also, could you try relaunching the application to see if that helps to resolve this issue?

Thanks,

Medha

M

mikef39715718Author

Participant

It is very persistent and I have tried relaunching the program a number of times.

Thanks

Mike

Peru Bob

Community Expert

Try resetting the preferences:

Restore default preferences

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.
Note: Deleting the preferences file is an action that cannot be undone.
Do one of the following:
Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.
A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

Preference file locations for Photoshop Elements and Premiere Elements