Cannot activate Mac Photoshop Elements 2022 using its serial number.

Question

I am trying to activate Mac Photoshop Elements 2022 using its serial number.  I downloaded it on September 27, 2023, and when I tied to install it, I couldn’t because at the time it required Mac OS 10.15 (Catalina), and I was on OS 10.14 (Mojave).  I got a newer Mac, and which is now Mac OS 14 (Sonoma) and installed it.  I cannot activate it because I have an invalid serial number.  I got my serial number from https://account.adobe.com/product.  When I used the serial number the program says it is invalid.  Please help me.  Thanks

Glenn 8675309 · Accepted Answer

You'r S.O.L. sonoma and PSE 2022? Nope. You need the latest version of PSE.

Adobe won't issue any update for pse 2022 to make it work with Sonoma-- you can actually thank Apple for your troubles.

Here is a link for the trial version:

https://www.adobe.com/products/photoshop-elements/buy-elements.html?sdid=WB99JHFM&mv=search&mv2=paidsearch&utm_campaign=cv-nwmp-ae2024&utm_medium=cpc&utm_source=google&utm_content=AE2024&utm_term=adobe%20elements%20trial&gad_source=1&gclid=Cj0KCQiA35urBhDCARIsAOU7QwlWJc3jf-rXTnCQcMLlyPAZqMxQeLMHKv4m8XBiQd2v4heiIEVXAKAaAry4EALw_wcB

Peru Bob · Answer

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

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