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Participant
November 20, 2022
Question

Cannot decline proposed person image tag in Elements Organizer 21.0.0.0

  • November 20, 2022
  • 3 replies
  • 440 views

I recently upgraded to PSE 2023, but when I  now click one the decline (x) checkmark of a proposed person match (as is not the right person) nothing happens.

 

This topic has been closed for replies.

3 replies

Adobe Employee
December 14, 2022

Hi @Luc Verschueren , Can you please share the catalog size detail ? 

Participant
December 14, 2022

Catalog Size: 73,9MB
Catalog Cache Size: 989,4MB

Greg_S.
Community Expert
Community Expert
November 21, 2022

So, what you are saying is that this problem has not affected you before Elements 2023.  I can assure you that this issue goes back several versions.  However, Adobe may not consider it a bug because it is random and cannot be easily reproduced, as is the case with your experience. 

 

As I mentioned in my earlier post, I do not use the Is this X? feature very often.  But I now recall that it may be possible to use the X button successfully, if you wait for an extended period after clicking it.  Since you are a long-time user of the Organizer, you perhaps have a large catalog with a lot of recognized People names.  This may be one of those rare situations where performance of the tool is affected by the size of the catalog and the database.  In any event, I have now given you two possible solutions to the problem.  If you are not interested in pursuing them, that's fine.

Greg_S.
Community Expert
Community Expert
November 21, 2022

This is an old bug and as far as I know, it hasn't been fixed in Elements 2023.  Here is a possible workaround:

 

Right-click on the selected image in the media grid and select Go to folder.  This will filter your view to images in the containing folder.

Next, go to the People>Unnamed People and make sure that the Hide Small Stacks box is unchecked:

 

You should now see all stacks for UnNamed People in that folder.  Go through the stacks to name them and you should have no difficulty overriding any incorrect name suggestions.  Please let us know if this works for you.  Since I rarely use the Is this X box? much, I don't have an example to check it out readily.

Participant
November 21, 2022

Sorry this is not an old bug.  I"m using PSE and Organizer since many years, and upgraded through that period from versions 16, 18, 19, 20 and now 21.  I was always able to to use the Is this X box? and since my upgrade to Elements 2023 it is no longer working.