Participating Frequently

Question

Cannot download Adobe Photoshop Elements 2019 on new hard drive.

Forum|Forum|1 year ago
November 16, 2024
7 replies
840 views

My PC hard drive failed. I installed a new 1 TB HDD, loaded Windows 11, Chrome, Edge, Adobe CC and Adobe Acrobat Reader. I can see my PSE 2019 license when I log into Adobe, but when I try to download it I get an error message that says I need to update my OS, browser and Adobe products. They are all newly downloaded and fully up to date.

Any suggestions would be appreciated.

Thank you in advance.

This topic has been closed for replies.

Peru Bob

Community Expert

Just a guess:

Try installing in Safe Mode?

Greg_S.

Community Expert

@jamesinri said:

I contacted Adobe Tech Support and was informed that PSE 2019 is no longer supported.

Adobe Systems Incorporated<Adobe.Tech@outlook.com

This message was sent to you by a scammer. Adobe only uses Adobe.com to send emails.

However, it is true that Adobe will not provide support for Elements 2019.

J

jamesinriAuthor

Participating Frequently

Thank you for that correction.

But, my problem is not resolved. I still cannot download PSE 2019 from either the original disks or using the Download key directly in my Adobe account.

J

jamesinriAuthor

Participating Frequently

Partial update ---

Because I needed to do some editing, I purchased the 3 year subscription and downloaded PSE 2025. There were absolutely no problems with that download. I did not have to disable Norton or any other products.

I have just sent an email to Adobe Tech to see if I can get help with a download to my Win 10 desktop to use as a backup. When I tried that download, it errored out in the same manner as the Win 11 laptop.

J

jamesinriAuthor

Participating Frequently

Update - I contacted Adobe Tech Support and was informed that PSE 2019 is no longer supported. See Adobe reply below in bold. I can understand discontinuing support, but I cannot understand how they can invalidate my license.

Adobe Systems Incorporated<Adobe.Tech@outlook.com>

To:You

Sat 12/14/2024 2:48 AM

PSE 2019 is no longer available and supported Adobe and 64-Bit system.
So, we provide you the PSE 2024 license and you are eligible for the discount.

J

jamesinriAuthor

Participating Frequently

Your situation appears to be different than mine. I do not get a "Learn More" button and the error message I get appears when no download has begun.

Peru Bob

Community Expert

If using Opera, try using Chrome.

J

jamesinriAuthor

Participating Frequently

Thank you for the suggestion. I do not have Opera installed. I tried in both Chrome and Edge.

Greg_S.

Community Expert

@mary_2381 I've never heard of that message before. Can you please show us a screenshot of the message, and tell us at what point in the installation the message appears.

J

jamesinriAuthor

Participating Frequently

On windows 11 it happens as soon as I execute the downloaded executable load file from Adobe CC. It also happened when I tried to execute from the originalCD-ROM. I tried a Windows 10 desktop that I have - same result.

Greg_S.

Community Expert

Temporarly turn off any firewall or anti-virus software.

M

mary_2381

Participant

Have had similar problem: Photoshop Elements 14 will not complete installation on my new PC. I get a message that the driver interferes with Windows Security Memory Integrity. I have turned off security on my PC, and the firewalls, but get the same result. Can anyone help?

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