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Question

Cannot download Adobe Photoshop Elements 2019 on new hard drive.

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My PC hard drive failed. I installed a new 1 TB HDD, loaded Windows 11, Chrome, Edge, Adobe CC and Adobe Acrobat Reader. I can see my PSE 2019 license when I log into Adobe, but when I try to download it I get an error message that says I need to update my OS, browser and Adobe products. They are all newly downloaded and fully up to date.

Any suggestions would be appreciated.

Thank you in advance.

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Peru Bob

Community Expert

Just a guess:

Try installing in Safe Mode?

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Greg_S.

Community Expert

@jamesinri said:

I contacted Adobe Tech Support and was informed that PSE 2019 is no longer supported.

Adobe Systems Incorporated<Adobe.Tech@outlook.com

This message was sent to you by a scammer. Adobe only uses Adobe.com to send emails.

However, it is true that Adobe will not provide support for Elements 2019.

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J

jamesinriAuthor

Participating Frequently

Thank you for that correction.

But, my problem is not resolved. I still cannot download PSE 2019 from either the original disks or using the Download key directly in my Adobe account.

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J

jamesinriAuthor

Participating Frequently

Partial update ---

Because I needed to do some editing, I purchased the 3 year subscription and downloaded PSE 2025. There were absolutely no problems with that download. I did not have to disable Norton or any other products.

I have just sent an email to Adobe Tech to see if I can get help with a download to my Win 10 desktop to use as a backup. When I tried that download, it errored out in the same manner as the Win 11 laptop.

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J

jamesinriAuthor

Participating Frequently

Update - I contacted Adobe Tech Support and was informed that PSE 2019 is no longer supported. See Adobe reply below in bold. I can understand discontinuing support, but I cannot understand how they can invalidate my license.

Adobe Systems Incorporated<Adobe.Tech@outlook.com>

To:You

Sat 12/14/2024 2:48 AM

PSE 2019 is no longer available and supported Adobe and 64-Bit system.
So, we provide you the PSE 2024 license and you are eligible for the discount.

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J

jamesinriAuthor

Participating Frequently

Your situation appears to be different than mine. I do not get a "Learn More" button and the error message I get appears when no download has begun.

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Peru Bob

Community Expert

If using Opera, try using Chrome.

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J

jamesinriAuthor

Participating Frequently

Thank you for the suggestion. I do not have Opera installed. I tried in both Chrome and Edge.

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Greg_S.

Community Expert

@mary_2381 I've never heard of that message before. Can you please show us a screenshot of the message, and tell us at what point in the installation the message appears.

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J

jamesinriAuthor

Participating Frequently

On windows 11 it happens as soon as I execute the downloaded executable load file from Adobe CC. It also happened when I tried to execute from the originalCD-ROM. I tried a Windows 10 desktop that I have - same result.

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Greg_S.

Community Expert

Temporarly turn off any firewall or anti-virus software.

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M

mary_2381

Participant

Have had similar problem: Photoshop Elements 14 will not complete installation on my new PC. I get a message that the driver interferes with Windows Security Memory Integrity. I have turned off security on my PC, and the firewalls, but get the same result. Can anyone help?

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