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Surgeville
Surgeville
Inspiring
March 26, 2017
Answered

Cannot Import Pictures - Adobe Elements Organizer 15 Keeps Crashing

  • March 26, 2017
  • 3 replies
  • 1463 views

I just bought Elements 15 to upgrade from Picasa specifically to use Organizer and to use face recognition.

However, I cannot import any photos.  It crashes ever time. How do I get the program to import my photos? I see others have had this problem, but do not see a solution anywhere.

Please help.

    This topic has been closed for replies.
    Correct answer Surgeville

    I don't have time to check now, but apparently there is a new update to Windows 10 which is supposed to fix this problem - Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4015438).

    I look forward to trying it when I can.

    3 replies

    Blue62!
    Blue62!
    Participant
    September 4, 2017

    So all updates in place within Windows, editor works fine, but organizer repeatedly crashes in Elements 15. Is Adobe planning to rel;ease a fix for this, as it is more than just an irritation? If there isn't a fix I won't be the only one looking to alternative products.

    Surgeville
    SurgevilleAuthor
    Inspiring
    March 27, 2017

    1. Elements is crashing every time I try to import files.

    2. Windows 10 Home

    3. See Below:

    Faulting application name: PhotoshopElementsOrganizer.exe, version: 15.0.0.0, time stamp: 0x57cd427e

    Faulting module name: CompPkgSup.DLL, version: 10.0.14393.953, time stamp: 0x58ba5c12

    Exception code: 0xc0000005

    Fault offset: 0x000000000000349d

    Faulting process id: 0x27e8

    Faulting application start time: 0x01d2a6fe1d2786e8

    Faulting application path: C:\Program Files\Adobe\Elements 15 Organizer\PhotoshopElementsOrganizer.exe

    Faulting module path: C:\Windows\System32\CompPkgSup.DLL

    Report Id: 2e6257ed-1a58-4147-b5d6-1cdc6a3581c0

    Faulting package full name:

    Faulting package-relative application ID:

    Surgeville
    SurgevilleAuthorCorrect answer
    Inspiring
    March 27, 2017

    I don't have time to check now, but apparently there is a new update to Windows 10 which is supposed to fix this problem - Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4015438).

    I look forward to trying it when I can.

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    March 27, 2017

    Hi,

    Inconvenience is sincerely regretted.

    Please answer my following queries:

    1. Is Elements Organizer crashing on launch or on any particular import scenario? If any particular scenario then please mention that.
    2. Please mention your OS and it's version
    3. Please attach the event viewer logs. Refer to the instructions for the same at following link:

            Photoshop Elements Editor Help | How to Find Crash Logs on Windows

    Thanks,

    Arshla

    A
    andreasw43893667
    Participant
    July 21, 2017

    I have the same Issue. I have all latest Windows updates installed.

    Adobe Photoshop Elements 15 Organizer keeps crashing during Batch Import. "Elements 15 Organizer has stopped working"

    It seems to be happening when ".m4a" media is being imported.

    Is there a way to exclude certain media or extensions during batch import?

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