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A
Anonymous
December 7, 2019
Question

Cannot install

  • December 7, 2019
  • 1 reply
  • 505 views

I get an unknown error (Code 1) when trying to install to my MBP (16GB RAM & 1TB SSD running latest Catalina).  This code suggests downloading the latest version, which I have.

I cannot get past square one.

Any suggestions.

This topic has been closed for replies.

1 reply

T
Test Screen Name
Legend
December 7, 2019

What version are you trying to install?

A
Anonymous
December 7, 2019

Abobe Photoshop Elements Installer Version 4.9.0.515 (4.9.0.515)

 

I get to 4% then it stops.

 

Get "an unknown error has occurred. (Error Code: 1)

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
December 9, 2019

Hi there,

 

We're really sorry for all the trouble. Which version of Photoshop Elements are you trying to install? Also, only Photoshop Elements 2020 version is compatible to use on Mac OS Catalina.

 

If you facing issues installing Photoshop Elements 2020 then, please enable the hidden admin account in Mac and try installing the application there. Refer the following link for the steps: https://support.apple.com/en-us/HT204012

 

Thanks,

Mohit

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