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K
kristinc26128223
Participant
May 17, 2018
Question

Cannot install Elements 2018

  • May 17, 2018
  • 1 reply
  • 621 views

I'm trying to install elements on my MacBook Pro - I have a disk, and have tried a download/install with the same results.

The first time, I tried to install from the disk. I got to 99%, and the disk ejected unexpectedly, and the install failed - which I totally get, though I have no idea why the disk ejected. Now, and every time since then,  when I try to install (from the disk or download) it fails every time, with error code 15, nothing else on the error summary report. I've tried uninstalling unsuccessfully, deleting all associated files, and terminal sh file altering detailed in the troubleshooting, all to no avail. I'm pretty frustrated at this point...any ideas?

    This topic has been closed for replies.

    1 reply

    VipinGupta
    Adobe Employee
    VipinGupta
    Adobe Employee
    May 18, 2018

    Could you please download the Adobe log collector tool from the below location and use it to collect logs:

    Log Collector Tool

    Please see the installer logs and check for any errors that you can see.

    Regards,

    Vipin

    K
    kristinc26128223Author
    Participant
    May 18, 2018

    Please see attached. Thanks!

    VipinGupta
    Adobe Employee
    VipinGupta
    Adobe Employee
    May 18, 2018

    Attachments cannot be attached using Emails, could you please open the discussion on a web browser and attach the files.

    Thanks

    Vipin

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