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default21yd1zmqzczr
Participant
April 28, 2026
Question

Cannot install Elements 2023. Error 183

  • April 28, 2026
  • 1 reply
  • 11 views

I’ve tried to install Photoshop Elements 2023 four times now and every time I get the error “Sorry, installation failed” and Error Code: 183. Unlike others with the same error, I don’t get a .dll error also. Not sure how to fix this. I’ve tried all the troubleshooting steps I can find.

 

I’ve attached the installation log for reference.

 

PC info:  It is a brand new Lenovo ThinkPad laptop with latest Windows 11 Pro. It was installed on my old laptop and ran just fine. I have good business internet and can access https sites without any issues.

 

TIA

 

    1 reply

    Glenn 8675309
    Legend
    April 28, 2026

    turn off your antivirus for a bit, do the install, turn the antivirus back on.

    default21yd1zmqzczr
    Participant
    April 28, 2026

    I turned off Windows Real-time (virus) protection and tried installing again. Made it 22% and it produced the same error.

    Looking at the install directory, it looks like it installed much more than 22%. A lot of files are there.

    Forgot to mention that I am running the install program as Administrator. 

     

    Thanks.

    default21yd1zmqzczr
    Participant
    April 28, 2026

    I uninstalled all Adobe software, including CC, ran the CC removal tool, deleted all Adobe folders found. Rebooted. Turned off antivirus and ran the install. Browser window popped up and asked for login. Login was successful. Continued install and received the same error.

    Log attached.

    I’m so frustrated with this terrible Adobe software. Never had so much trouble installing software before. I’m out of options on what to do.