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Cannot install PE2022: The installation can not continue as the installer file may be damaged

Forum|Forum|3 years ago
October 31, 2022
3 replies
5075 views

Hi Adobe experts,

I purchased Photoshop Elements 2022 and I cannot install it on Windows 10. The installed would not start always compaining "The installation can not continue as the installer file may be damaged. Download the installed file again."

Using various differend browsers did not help. Neither did opening in a new tab. Or copying the file to desktop. Same result in every case.

I tried downloading from https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html and from Adobe account (after registering the product key). Same results over and over again.

BTW PE2023 seems to be getting past the same point in the installation, but I do not continue as I purchased the 2022.

Kinly help, Adam.

I am running:

Windows 10 Pro

22H2

19045.2193

Windows Feature Experience Pack 120.2212.4180.0

This topic has been closed for replies.

Correct answer Adam26860074oxnz

Thanks a lot @Greg_S. for timely and precise help.

Installing the certificate as explained in the guide did the magic. Interestingly, connected or not to the original problem, the certificate was considered invalid by Windows. Nevertheless, the OS allowed to install it, which enabled the installation.

Greg_S.

Community Expert

@Peru Bob, ISTR that for Elements 2022, the installer was updated so that it was not required to also install CC Desktop. Adobe must have been getting too many complaints about having to install CC. The Elements 2022 download link referenced by the OP should have the new installer. (Meanwhile, I recently asked the powers-that-be at Adobe whether installing CC is necessary for activating older versions of Elements and, if so, which ones. I haven't received a response yet.)

Peru Bob

Community Expert

Thanks for that.

Peru Bob

Community Expert

You may need to install the Creative Cloud application before installing Photoshop Elements:
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

I had to install it to be able to install PSE 2018 on Windows 10.

A

Adam26860074oxnzAuthor

Participant

Thanks @Peru Bob. Fortunately, I didn't need to try the CC installation as the guide to install the certificate coming with the installer enabled it to go through.

Greg_S.

Community Expert

See if the solution found here helps you. If not, please post a screenshot of the error message you are receiving.

BTW, if you purchased Elements 2022 very recently, you may be entitled to a free upgrade to Elements 2023. See this article.

And, finally, you can try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

A

Adam26860074oxnzAuthorCorrect answer

Participant

Thanks a lot @Greg_S. for timely and precise help.

Installing the certificate as explained in the guide did the magic. Interestingly, connected or not to the original problem, the certificate was considered invalid by Windows. Nevertheless, the OS allowed to install it, which enabled the installation.

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