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andrew_4543
Participating Frequently
December 24, 2024
Question

Cannot install Photoshop Elements 2022 anymore?

  • December 24, 2024
  • 12 replies
  • 2408 views

I have a perpetual license of Elements 2022.  It appears as a registered product under my Adobe account and has a download link.  I am upgrading to a new computer.  Once I download the .exe installer file to the new computer and run it, I get the initial question (language and install directory) and then it appears to start the install.

However, once the progress bar gets to 2%, the installation fails with error 113, unable to connect to the Adobe server.

I have followed every TS step I can find on the Adobe website (turn off antivirus, turn off firewall, use a different browser, etc, etc, etc) and nothing works.

 

At this point I am thinking that there is, in fact, no server for the installer to connect to.

 

Any information or advice, anyone?

 

Thanks!

12 replies

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andrew_4543Author
Participating Frequently
January 18, 2025

UPDATE:  Over the holidays, I kept digging on this issue and eventually got a pm on this post to e-mail Adobe at adobe.tech@outlook.com ... So I sent them a message describing my issue.  The response I got was:

 

"PRE 2022 is no longer available and supported with Windows 11 64 Bit system.  So, we provide you the PRE 2024 license and you are eligible for the discount."

 

After a little back-and-forth, these people insist that the 2022 version is dead but I can get the 2024 version for $79.99 (which seems to be only a 3 year license btw).

 

Question:  Am I even talking to Adobe or is this some scammer?

 

Question2:  I already have 2022 versions installed on my other computer running Windows 11 64-bit and THEY WORK FINE.  So how is this "tech" telling me it's not supported on that operating system?  I can understand if Adobe is no longer providing updates, bug fixes, or other support for the software;  but why can't I download it and install it in it's existing (final) form??

 

Thanks anyone with insight

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    December 24, 2024

    We seem to be seeing more and more of these issues lately.  It's possibly a server issue, but I doubt it.  I am going to report this to Adobe and see if I can get a response.  But, at this time of year, I don't expect a speedy response.

      A
      andrew_4543Author
      Participating Frequently
      December 27, 2024

      Thanks, Greg!  I understand the time of year, so I'm not in any hurry.

       

      I just despise monthly subscriptions for things I use once in a blue moon, so when I found the perpetual license versions of Elements a few years ago I was thrilled.  The fact that all these huge companies with plenty of cash are trying to shed any customer who won't fall into the monthly subscription pit is disturbing, and feels predatory to someone who has already paid for software.

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